My name is Dr. Adeline Glen. Due to a genetic condition, I can’t feel pain. I never have. I never will. The last thing Boston Detective D. D. Warren remembers is walking the crime scene after dark. Then, a creaking floorboard, a low voice crooning in her ear…. She is later told she managed to discharge her weapon three times. All she knows is that she is seriously injured, unable to move her left arm, unable to return to work.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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