One of the 2019 Amazon.com Best Books of the Year "In this charming listen, narrator Therese Plummer portrays Cassie Hanwell - a confident, talented firefighter whose solitary life is upended when her estranged mother asks her to relocate to Boston.... A wonderful story of forgiveness, friendship, love, and hope." (AudioFile Magazine)
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...