Conrad de Lancey has seen enough of evil: the shadow of fear on the faces of innocents; the sudden lull before the slaughter begins. Franco's bloody insurrection taught this Englishman all about hell. Arriving in his mother's country, the now Nazi Germany, Conrad is sick at heart. Even Berlin—infamous haven of decadence—salutes fascism. Himmler's black-shirted troops rule the city, and every German arm bears a Swastika.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...