I could see that still no one had been able to get out from the cockpit. It must have been at this moment that I thought I was going to die because I became remarkably calm.' Trapped inside a burning Lancaster bomber, 20,000 feet above Berlin, airman John Martin consigned himself to his fate and turned his...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...