My name is Ruby. I live with Barbara and Mick. They're not my real parents, but they tell me what to do and what to say. I'm supposed to say that my bruises and black eye came from falling down the stairs. But there are things I won't say. I won't tell them I'm going to hunt for my real parents. I'm going to be with my real family. And I'm not going to let Mick stop me.'
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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