Help me.' When a young woman rushes into Sam Capra's San Francisco bar and whispers these desperate words, Sam feels compelled to help. A moment later she is attacked by two killers. With Sam's aid, she manages to overpower the men, saving his life in the process before vanishing into the night. On discovering that one of the attackers is no mere thug, but, shockingly, one of the most powerful investors in America, Sam searches for the beguiling young woman...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...