When Norm Cooper, the straightlaced new dean of Canon Flubert, turns up dead, Robert Amiss and the Baroness find themselves investigating radical gay priests, feminist witches, and evil cult members, who all had much to gain from Norm Cooper's demise.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...