Quantum of Solace' was originally published in Ian Fleming's collection of short stories, For Your Eyes Only, and is also the title of the twenty-second James Bond film, starring Daniel Craig.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...