When a single father is badgered by a woman who as a child had been on the same hijacked plane where his mother died, his life is transformed into a web of espionage and terrorism, making survival his number-one priority.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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