Two women and their children arrive in Clearmont in route to California. Mrs. Chambers is looking to reunite with her husband, who has been off mining for gold, while Mrs. Larson is a recent widow whose husband died of a snake bite along the trail. The women are determined to press onward...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...