When the vertically challenged Johnny Naples entrusts Tim Diamond with a package worth over three million pounds, he’s making a big mistake. Tim Diamond is the worst detective in the world. Next day, Johnny’s dead, Tim feels the heat, and his smart younger brother, Nick, gets the package – and every crook in town on his back!
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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