Thrice-married film director Rey Robles informs Lauren, his much younger wife, that he's going for a drive -- and proceeds to travel all the way from the New England coast to the Manhattan apartment of his first wife, where he shoots himself.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...