As an exotic dancer at The Great Alaskan Bush Company in Anchorage, Mechele Hughes Linehan knew how to captivate men. Three of them were convinced she was engaged to them. Then one spring morning in 1996, one man, Kent Leppink, was found in the snow, shot in the head… Days before his death, Kent had removed...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...