On a winter’s evening, a trio of unruly teenagers board a bus, ganging up on Luke Murray, threatening to kill him. No one intervenes until Jason Barnes, a young student, challenges the gang. Luke seizes the chance to run off the bus, but he’s followed. Andrew Barnes is dragged from the shower by his wife Valerie: there’s a fight in the garden and Jason’s trying to break it up. As Andrew rushes to help, the gang flees.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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