Lionel Asbo has just won £139,999,999.50 on the Lottery. A horribly violent, but horribly unsuccessful criminal, Lionel’s attentions up to now have all been on his nephew, Desmond Pepperdine. He showers him with fatherly advice (‘carry a knife’) and introduces Des to the joys of internet porn. Meanwhile, Des desires nothing more than books, a girl to love and to steer clear Uncle Li’s psychotic pitbulls, Joe and Jeff.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...