THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in...
On a cold, miserable night in Michigan’s Upper Peninsula, a night that wouldn’t feel so unusual if it wasn’t the Fourth of July, an antique wooden boat runs full-speed into a line of old railroad pilings in the shallow waters of Waishkey Bay. When Alex McKnight helps rescue the passengers, he finds three men. The driver is out cold, the other two are dazed but conscious. When they’re all finally back on dry land and sent...
.jpg)
.jpg)
