The skills presented in this cassette relate to spoken communication and the visible means of conveying a message: posture, appearance and gesture. Exercises are provided to help the reader improve nine relevant basic behavioral skills: eye communication, posture and movement, gestures ...
and facial expression, dress and appearance, voice and vocal variety, language, listener involvement, humour and projecting oneself. Bert Decker's company has trained over 20,000 executives, managers and salespeople in effective communicating.
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