On April 4, 1968, Martin Luther King Jr. was assassinated outside of his room at the Lorraine Motel in Memphis. What happened inside room 306 on the evening of April 3 is the subject of Katori Hall's The Mountaintop. Hours after King's final speech, punctuated by his immortal line "I've been to the...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...