We've been waiting for an hour.' That's what Audrey says. She states it with a little bit of an edge, her words just bordering on cursive. That's the thing I think first. Not, Audrey Hepburn is at my birthday dinner, but Audrey Hepburn is annoyed. What if your dream dinner party were to actually happen? For New...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...