In this classic work - her first - Tannen brilliantly tackles crucial interactions, looking at conversations with colleagues, bosses, friends and family. Engaging, accessible and absolutely compelling, Tannen once again shows us what's really shaping - or breaking- our relationships with others.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...