Welcome to the wonderful world of Lily Robbins! In this funny first story in a the Lily series, you'll meet red-headed sixth-grader Lily Robbins. After receiving a compliment about her looks from a high-powered woman in the fashion industry, Lily obsesses over becoming a model, setting her sights on winning the...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...