While playing an erratic round of golf, Bobby Jones slices his ball over the edge of a cliff. His ball is lost, but on the rocks below he finds the crumpled body of a dying man. With his final breath the man opens his eyes and says, 'Why didn't they ask Evans?' Haunted by these words, Bobby and his vivacious...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...