A few months of married bliss, a lovers' nest in Darrowby and the wonders of home cooking are rudely interrupted for James Herriot by the Second World War. James Herriot's fifth volume of memoirs relocates him to a training camp somewhere in England. And in between square pounding and digging for victory, he dreams of the people and livestock he left behind him.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...