The horrific third battle of Ypres finally ended at Passchendale on November 10th 1917. Ten days later, at Cambrai, the British launched the first massed tank assault in history. But they faced determined German resistance and within 3 days only 92 tanks out of the original 378 remained operational. After facing a savage counter-attack by the Germans using aircraft, gas and storm troops the British fell back to form...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...