George's grandma has some very odd views. In fact, she's not a very nice person at all. She thinks caterpillars and slugs are delicious and likes to crunch on beetles best of all. George can do nothing right in Grandma's eyes, so when its time for her medicine, he decided to give her a dose of his own special brew.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...