Stepsisters Olivia and Emily are at daggers drawn until the arrival of their half-sister, Rosie, when they unite in their hatred of the newcomer. Rosie can look after herself, though, and cunningly throws secret spanners in the works for her sisters.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...