‘TWINS IN CANDY-STORE CRIME SPREE’... I know what you’re thinking. Tearaway teens.Yadda yadda. Maybe you’re right. But we’re all out of choices. Last time we made headlines, Beau and I were six-year-old ‘wonder twins’. Little kids found alive in the woods after three days missing, looking for our dad. We’ve just hit sixteen and life’s not so wonderful. In fact, it sucks out loud. Still no Dad. Still lost. Still looking.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...