Edinburgh is about to become the home of the first Scottish parliament in 300 years. As political passions run high, DI John Rebus is charged with liaison, thanks to the new parliament being resident in Queensbury House, bang in the middle of his patch. But Queensbury House has its own, dark past.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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