Luke Fitzwilliam could not believe Miss Pinkerton's wild allegation that a multiple murderer was at work in the quiet English village of Wychwood, or her speculation that the local doctor was next in line. But, within hours, Miss Pinkerton had been killed in a hit-and-run car accident.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...