Smiley's People is one of John le Carré's classic Cold War novels and George Smiley one of his most acclaimed characters. Into a shadowy, violent and intricate world steeped in moral ambivalence steps George Smiley, sometime acting Chief of the Circus, as the Secret Service is known.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...