Mistaken identity...or the real thing? After undergoing plastic surgery and opening a shop with a friend, Lauren Stevenson was looking forward to starting afresh. Then some peculiar things began to happen. She was nearly run down by an out-of-control car. A few days later she was attacked by a wild dog.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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