Gervase Phinn is offered the post of County Inspector of Schools in North Yorkshire. As he reveals in this warm and wonderfully humorous account, his first year was quite an educational experience. He learns to appreciate the countryside and meets some larger than life characters, from lords, farmers, teachers, priests and caretakers to a host of endearing and disarming children who know exactly how to speak...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...