The last thing you need when you're on holiday is to become involved in a murder. For most people, that would easily qualify as the holiday from hell. For George Gently, it is a case of business as usual. The Chief Inspector's quiet Easter break in Norchester is rudely interrupted when a local timber merchant is...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...