Shipping and Returns Information

We at Brainfood Audiobooks UK like to keep things as simple as possible. It is not our intention to make profit from our postal charges.

If you find your order has generated what you consider to be an excessive postal charge please contact us and we will investigate.  

As regards shipping this means that the vast majority of our shipping is done through Royal Mail.

Our standard dispatch is done on the current indicated Dispatch Day. The current Dispatch Day can be found on our Homepage.

We try our very best to maintain this during the busiest times of the year but there may be circumstances beyond our control that mean this is not possible. If this is the case we will advise you before purchase if at all possible.

We have tried to keep the Shipping Rates Table as straightforward as possible. Please, if you have any questions whatever concerning it, please mail us.

Our Shipping Rates are only revised when our main shippers adjust their prices. We will give maximum notification possible of any changes to our rates.

* refers to Royal Mail 

Within the UK, the Royal Mail 1st Class service is defined as ".. aim to deliver 1st Class letters the next working day after collection". In our experience this is reflective of the service we receive from the Royal Mail.

If it is imperative that you receive your item by a particular day please contact us before 2 pm that day.

Returns Policy

We will happily accept returns within 14 days of receipt for a refund as long as they are still in a saleable condition.

To return an item, you need to email us at with your full name and order number, plus the reason for your return to returns@brainfoodaudiobooks.co.uk. 

      If we have been at error then we will refund you the original postage costs and return postage costs.

If the item was purchased in error by the Customer we will not refund either the original postage costs, or if the original order was sent with free postage we will reduce the refund based on our actual postage costs, or the return postage costs.

Also, if the return reduces the value of the original order to a level that invalidates the order for a free postage discount then the original postage charge may, at the discretion of the company, be deducted from any refund issued.

We will then email you back with a returns authorisation number and return address.

All returns are processed within 24 hours of receipt.