Lou Clark has lots of questions. Like how it is she's ended up working in an airport bar, spending every shift watching other people jet off to new places. Or why the flat she's owned for a year still doesn't feel like home. Whether her close-knit family can forgive her for what she did eighteen months ago. And will she ever get over the love of her life. What Lou does know for certain is that something has to change.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...