I had an uncle who left his hometown and the family business there to become a fine actor. His talent was a minor one, but a pretty one. It lasted for 15 years and was gone. He came home with the ashes of it and died 20 years later, poor and, as it happened, drunk. Previously unpublished, brilliant and deeply...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...