"I'm a fabulist by trade," warns Gabriel Noone, a late-night radio storyteller, as he begins to untangle the skeins of his tumultuous life: his crumbling ten-year love affair, his disaffection from his Southern father, his longtime weakness for ignoring reality. Gabriel's most sympathetic listener is Pete Lomax, a thirteen-year-old fan in Wisconsin whose own horrific past has left him wise and generous beyond his years.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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