James Holmes killed or wounded seventy people in a movie theater in Aurora, Colorado. Only one man was allowed to record extensive interviews with the shooter. This is what he found. On July 20, 2012 in Aurora, Colorado, a man in dark body armor and a gas mask entered a midnight premiere of The Dark Knight Rises with a tactical shotgun, a high-capacity assault rifle, and a sidearm. He threw a canister of tear gas...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...