Stories included in this volume are: "The Repairman," "The Velvet Glove," "The Arm of the Law," "Navy Day," "The K Factor," "The Misplaced Battleship," and "Toy Shop."
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
.jpg)
.jpg)
