The brutal massacre of the Harford family at Potwoolstan Hall in Devon in 1985 shocked the country and passed into local folklore. When a journalist researching the case is murdered 20 years later, the horror is reawakened. Sixteenth-century Potwoolstan Hall, now a New Age healing centre, is reputed to...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...