Margaret O'Shea never thought she'd find herself praying for the life of an English soldier. But with her grandson Eoin fighting in Iraq, Margaret can't do anything but say the rosary and hope that he comes home unscathed. His fiancée Katarzyna is a good Catholic girl, even if she goes to Nottingham's Polish church rather than its Irish one.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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