Harriet Martens, named ‘The Hard Detective’ by the media because of her unrelenting opposition to every sort of evil-doing, has been secretly summoned to London to investigate corruption in the country’s most prestigious crime-fighting team, the elite Maximum Crimes Squad. And she suddenly finds herself under fire. Not only is she opposed at every turn by the head of the Squad, but she...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...