The magnificent Richard Armitage (Hamlet: King of Denmark: A Novel) performs The Chimes by Charles Dickens. This classic story is the second in a series of five Christmas books Dickens was commissioned to write.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...