Recuperating from a flying accident, Jerry Burton needs to take a break somewhere peaceful. He and his sister Joanna rent a house in the little village of Lymstock, where they know no-one and hope to be able to relax. Their quiet life is shattered, however, by the arrival of an obscene anonymous letter...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...