Even as a child Barbara was beautiful, but as her beauty grew so did the affliction which shadowed it. She was becoming deaf. Yet living in an almost silent world protected her from what could be a worse affliction - to know the truth of her own origins. Barbara had another protector in Anna Brigmore, who...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...