Helen West's personal life is in need of repair, and she decides the first move is to tidy up her home, helped by her cleaning lady, Cath, who is trapped in a miserable marriage. Working by day with domestic violence cases, Helen finds it too easy to turn a blind eye to Cath's unhappiness, but then her personal and professional lives collide as she witnesses the destructive forces of love and guilt, and finds...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...