Glasgow is a city teeming with immigrants, rich and poor, schemers and victims alike. And the McKennas, fresh from Ireland, have no intention of being victims. When Nolan McKenna and his sisters arrived unannounced on Cissie Cassidy's doorstep claiming to be her late husband's long-lost relatives ....
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...