As a boy Frank Mederos’ grandfather teaches him to fish, to navigate the seas, and to think for himself, much needed skills under the new Castro regime. When Frank is drafted into the army, he is soon promoted to the Special Forces, where he is privy to top military secrets. But young Frank has no sympathy...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...