When Sam, Jackie and Anna successfully campaign to save their children's school lollipop lady, they are asked by a TV reporter if they fancy standing in the general election. It is, of course, a crazy idea: Sam's youngest son has an incurable disease, Jackie is desperate for another child and her mum is struggling with Alzheimers, Anna's teenagers - and marriage - are in danger of going off the rails. But sometimes the...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...