A hundred years after an ancient demonic being is found by workers digging the Panama Canal, linguist Andrew Dennison is called in to communicate with the newly reawakened creature, teach it English, and learn its secrets.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...